Resolve faster. Comply smarter. Operate better.
In today’s competitive financial landscape, effective dispute management isn’t optional—it’s critical. Customers expect fast, transparent resolutions, and regulators demand accountability. Manual processes can’t keep up.
Coforge’s dispute management solution on ServiceNow automates the end-to-end lifecycle—from intake to resolution—boosting customer satisfaction, ensuring compliance, and reducing operational costs. It turns disputes from friction points into opportunities to build trust and loyalty.
Why Coforge?
With a proven track record in building outcome-driven ServiceNow solutions and deep expertise across the Banking and Financial Services (BFS) domain, Coforge brings a unique combination of platform knowledge and industry insight to deliver tailored dispute management workflows that solve real business challenges.
- Strategic ServiceNow Partner with a dedicated FSO certified practice
- Domain-rich BFS experience backed by business consulting experts
- Pre-built accelerators and templates for faster time-to-value
- End-to-end implementation and support across the ServiceNow suite
Coforge's Offerings for Dispute Management
- DisputeXelerate: Prepackaged implementation kit
- DisputeManage: Pay Per Dispute Managed Services Model
- DisputeManage.AI: AI-powered banking service experience
Key Highlights of Dispute Management
- End-to-End Dispute Lifecycle Automation: Automate intake, triage, investigation, resolution, and communication through purpose-built workflows and SLAs.
- Omnichannel Intake: Enable dispute logging via contact centers, digital channels, or self-service portals.
- Root Cause & Pattern Analysis: Leverage analytics and dashboards to track trends, identify recurring issues, and drive proactive resolution.
- Customer-Centric Updates: Provide real-time status updates, notifications, and closure reports through integrated communication channels.
- Audit and Compliance Readiness: Maintain detailed case logs, action trails, and configurable compliance controls to meet regulatory standards with auditable workflows and controls aligned to BFSI regulatory requirements.
