Today’s order management approach is costly, slow, and agent assisted. The telecom industry needs an agile way to offer profitable new business models and intent-driven self-service.
As telcos transform from pure communications service providers (CPSs) to digital services providers—investing in 5G and SD-WAN and rolling out innovative and complex new services—they need to focus on speed and efficiency.
Customers want B2C-like experiences, and visibility into their order status. But to get there, CSPs must modernize their operations and business support systems (OSS/BSS) and service delivery architectures—freeing themselves from technical debt and uniting vendor siloes.
There’s a need to simplify and automate digital service order, delivery, and management. And that includes getting more customers to adopt a self-service mindset and giving them easy access to tools on any channel.
