Automated Ops – the Mantra for Reliable Digital Infrastructure

  • Free

Why attend?

Unfaltering experience is a critical differentiator to Digital businesses today. Experience Quality in terms of Zero-downtime planned or otherwise, agile, and rapid feature releases, dynamic scalability, absolutely reliable performance and security is mandatory. Every time this Quality slips, the business loses money and customers. Yet, most enterprises are still grappling with very large incident volumes, unreliable performance and unpredictable consequences of change. While Automation of Ops has helped mitigate these effects, the benefits seen are around 20-30% improvements, not the 10X improvements that businesses need.

Microland’s Platform First Approach takes a completely different perspective to Operations. Instead of improving existing manual operations with Automation, Platform First uses an Automated Ops model derived from the engineering practices of Web Scale giants. Automated Ops combines Deep Observability, representing the infrastructure, configuration and policy of every element in an environment as code and managing change as a transaction. The work in Automated Ops is done by Smart Workflows and Knowledge is resident within the platform. This is truly thinking of Operations as Code.

The focus of this webinar is to understand what Automated Ops is, the order of magnitude benefits it delivers and how it is realized on a platform that has ServiceNow as its core.

Key Learning Objectives

  • Learn how you can leverage and extend your ServiceNow investment to get to uber-reliable Digital Infrastructure
  • Combine Full Stack Observability, infrastructure, configuration and policy managed as code, Change managed as Transactions and Smart Workflows to deliver 10x better user experience.
  • Learn how to extend the same principles of Operations as Code to actual business processes and end-user workflows thus giving you seamless visibility and control over the full stack of your digital business.


Select a speaker to learn more

Satish Sukumar
SVP - Global Head (Platforms), Microland

As SVP & Global Head – Platforms at Microland, Satish leads the Platforms Group which combines Microland consulting and delivery capabilities across IT automation, service management and next-gen technologies to form a new and agile business vertical that drives Microland’s Platform-First approach. As the group head, Satish is responsible for designing and implementing Platform-First managed services across the full stack from apps to end-user experience. The group will focus on integrating best-of-breed platforms from partners with Microland IP to establish standard, data-centric Platforms, and building market differentiated solutions and as-a-service models.

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Pablo Stern
SVP – Technology Workflow Products, ServiceNow

Pablo Stern is responsible for their Platform for Technologists product portfolio: Service Management (ITSM), Operations Management (ITOM), Strategic Portfolio Management (SPM), Asset Management (ITAM), Security, Risk, and Lightstep Observability and Incident Response.

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Abhishek Singh
Partner, Everest Group

Abhishek leads the cloud transformation research for Everest Group. As a Partner with the firm, Abhishek is responsible for growth, client relationships, and thought leadership in North America.

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Vivek Radhakrishnan
SVP - Geo Leader (North America)

Vivek Radhakrishnan is responsible for Microland's strategic accounts and new business acquisition for North America.

Vivek has over 25 years of Technology infrastructure experience working with clients across Banking Financial Services & Insurance, Healthcare & Life Sciences, and Energy & Utilities verticals. Vivek has held several leadership positions with major IT services organizations managing all facets of business including Sales, Delivery, and Solution engineering.

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