In this webinar, we will be joined by BNP Paribas to explore what creating convenient customer experiences in banking entails as consumer expectations are shifting to on-demand expectations in today’s digital age.
Moxtra’s OneStop platform allows organizations to deliver premiere and personalized service through their own branded portals. Using private digital channels, customers are able to reach in anytime, anywhere and receive managed, timely responsiveness. As a result, businesses are able to develop persistent and continuous relationships and create more value for their brand. Additionally to brand virality, by leveraging an ever-present digital experience in customers’ devices, there is an unlimited potential to increase revenue by offering a secure branch of business wherever customers are, reducing the need for brick and mortar locales and increasing geography in order to grow the customer base.
Dieter Antoine, Head of Digital Transformation and Customer Experiences at BNP Paribas, sits down with Moxtra to discuss the BNP digital journey and maintaining their reputation as “the bank for the changing world” with their own Moxtra-powered portal. The virtual branch of business offering powers digital resilience for the future by engaging customers remotely while offering the human touch of an immersive, collaborative experience- from their pockets.
Key Learning Objectives
- Explore the concept of customer convenience with shifting customer expectations in today’s digitally driven age.
- Understand the value of offering a OneStop digital channel to deliver a premier, personalized and persistent engagement channel for customers to reach in - anytime, anywhere.
- Analyze the power of leveraging digital presence on customer’s devices to build brand virality, persistent customer relationships, and increase revenue.
- A look into the future of customer convenience on digital channels to create an immersive virtual branch.
Audience
- Banking & Wealth Management
- Personal Wealth Management
- Financial Advisors
- C Suite Level and Business Development
