Retail lending products have been recognized as the cornerstone of a bank’s long-term relationship with its customers. However, the loan origination experience is often less than ideal, as a result of outdated technologies, cumbersome policies, and labor-intensive processes.
Almost 98% of online loan applications are abandoned due to poor Customer Experience and lack of brand loyalty. Banks looking to grow and retain their retail customers need to act and react as fintechs and shift towards a customer-centric business model.
The COVID crisis has accelerated even more the need for financial institutions to digitalize their processes and to modernize their technology infrastructure. According to a study done by Oxford Economics, the adoption of a flexible and scalable platform and a decoupled technology architecture can result in raising loan volumes by 15% to 20% while reducing operational costs by 20%.
Join us for an insightful webinar to learn about the key factors driving the need to modernize lending, how to capitalize on emerging trends in the marketplace, and how to use technology to improve the delivery of retail lending services. Get actionable insights on:
• The challenges and opportunities in digital retail lending
• How to orchestrate a successful digital lending transformation
• How to offer a personalized, near-instant lending experience
• How banks can use technology to innovate in digital lending
• Q&A session
Key Learning Objectives
- Main factors driving the need to modernize retail lending
- How to orchestrate a successful digital lending transformation
- How to offer a personalized, near-instant lending experience
- How to use technology as enabler for innovation and growth
Audience
- CIO; CTO; CEO; COO
- Director / VP / Head of Innovation
- Director / VP / Head of Strategy
- Director / VP / Head of Technology
- Director / VP / Head of Transformation (Business; Digital)
- Director / VP / Head of Operations
- Head of Retail Lending
- All audiences interested in the topic
