Qualification Management & Customer Service for Technical Employees in the Aviation & Energy Sectors

Funding Training Compliance to Reduce Risk and Gain More Business

  • Free

Why attend?

Currently, technical industries, such as aerospace, energy, and manufacturing, are inconsistent in maintaining accurate training data.  It is a continuous battle for training departments to keep information up to date resulting in:

  • loss of revenue due to non-compliance of industry regulations
  • citations and financial penalties from audit
  • increased administrative time to provide accurate reports
  • damage to company reputation

In addition, few companies define and map the competencies and skills that make a high-performing employee.  By not clearly defining what is required for an employee to perform their job proficiently and to expectations, results in accidents, injuries, and damage to equipment.

 British Airways Slapped with £1.8 Million Fine After Employee Was Crushed by a Baggage Tug - https://bit.ly/3r6nTZc

Most people would agree that the money saved on potential fines and penalties is well worth the investment… but they still don’t invest.  Organisations are willing to gamble their reputation and financial future by risking contract termination(s) due to non-performance.  We have found organisations tend to be reactive – only putting a system in place AFTER non-compliance has cost them money.  

Training compliance should not be thought of as just a necessary evil that you check the box on.  It should be part of a company’s comprehensive business strategy that includes a Qualification Management System.

This session will discuss how developing a role based qualification model that ensures employees are qualified to perform their job increases customer satisfaction resulting in the retention of customers.

We will provide best practices in:

  1. Role based qualification design
  2. Integration of training records into other systems to support customer contracts
  3. Analysing training components to meet contractual obligations

Key Learning Objectives

  • Difference between a Learning Management System and Qualification Management System
  • How a Qualification Management System supports multiple business operations
  • Consequences of Training Non-Compliance
  • Strategies for C-Suite Commitment to Qualification Management

Target Audience

  • VPs of Training and Compliance
  • Directors of Health and Safety
  • Enterprise Risk Managers
  • CEOs and COOs of Aviation & Aerospace organisations    

Speakers

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Don Roberts
MotiveLMS Product Manager

Donald serves as Motive Learning’s MotiveLMS Product Manager. Donald has a rich background of over 25 years of experience in project management, team leadership, executive management, and coaching. He works with clients to coach and lead them to improve and manage their teams’ qualifications. He is proficient in many software programs, including Articulate 365, Articulate Rise, MS Office, MS Project, and many more. His clients include Menzies Aviation, BBA Aviation, Signature Flight Support, Satcom Direct and many more. In his spare time, he enjoys spending time with his family, riding motorcycles, boating, and fishing.

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Karla Roberts
President, Motive Learning

Karla has over 30 years' experience in the e-Learning industry. She has worked extensively with clients helping them build strategic business competencies and streamline their training curricula. Her clients include Leonardo DRS, U.S. Air Force, RGNext, and Boeing as well as various companies in the healthcare, manufacturing, and aerospace industries, among others. Karla holds a master's degree in Instructional Design from the University of Central Florida and has been a featured presenter for various industry associations, including ATD (Association of Talent Development). In her spare time Karla enjoys spending time with her family, travelling, exploring the outdoors and watching movies.

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