Enterprise IT support organizations are under unprecedented pressure to scale. Ticket volumes continue to rise, workforces are more distributed than ever, and leaders are expected to improve speed, quality, and cost efficiency without adding headcount. At the same time, fragmented toolsets, limited visibility into remote support activity, and manual documentation create operational blind spots that prevent standardization, weaken governance, and slow meaningful automation—putting both employee experience and business outcomes at risk.
In this webinar, learn how TTEC, a Fortune 500 leader in customer experience, addressed these challenges by building a scalable IT support model on ServiceNow with ScreenMeet. The session will walk through how TTEC consolidated remote support directly inside ServiceNow, eliminated tool sprawl, and created a single source of truth for session data—enabling consistent execution, stronger oversight, and improved operational control across large, distributed teams.
You’ll also see how TTEC operationalized AI as part of its support strategy, using ScreenMeet’s AI-powered summarization and in-flow automation to reduce manual effort, improve accuracy, and streamline handoffs into ServiceNow workflows. Attendees will gain practical insight into how AI can be applied as a force multiplier—helping leaders improve agent productivity, accelerate resolution, and build a repeatable foundation for scale without increasing complexity.
Register to join this session and hear directly from TTEC as they share their AI blueprint for scalable IT support. Learn how your organization can modernize support operations, strengthen governance, and drive measurable efficiency gains with ScreenMeet and ServiceNow.
Key Learning Objectives
- Standardize and scale IT support operations by consolidating remote support and session data directly inside ServiceNow.
- Increase agent productivity and reduce operational friction using AI-powered summarization and automated documentation.
- Eliminate tool sprawl and visibility gaps to strengthen governance, consistency, and executive-level reporting.
- Apply TTEC’s proven AI blueprint to modernize support, accelerate resolution, and drive measurable efficiency at scale.
