ServiceNow leaders in regulated industries are caught between two demands: move faster and stay audit-ready. Most are failing at both, not because of effort, but because of architecture.
Here's what most organizations miss: ServiceNow isn't one system. It's five, ten, sometimes twenty disconnected environments, with no native way to govern them as one. The result? Technical debt, environment drift, manual promotion processes, and audit exposures that stay buried until they can't be ignored.
In this session, you'll learn how Fortune 500 firms in banking, pharma, and manufacturing reimagined ServiceNow as a governed estate, accelerating strategic delivery while strengthening compliance and control. We'll show how misaligned environments quietly kill velocity, creating duplicate work, failed deployments, and audit findings that surprise everyone except the auditors.
You'll see how a modern governance layer, purpose-built for ServiceNow, helped global enterprises reduce environment drift by 70%, cut clone cycles by 75%, and release faster without fear, finally getting platform, compliance, and leadership on the same page.
Register now to see what modern ServiceNow governance looks like—and how to unlock the hidden ROI in your platform today.
Key Learning Objectives
- Understand why ServiceNow has no native way to govern across environments—and what happens when auditors ask questions the platform can't answer.
- Identify hidden ways disconnected environments drain ROI: duplicate work, failed deployments, and unplanned remediation.
- See how top enterprises implemented cross-environment audit, access control, and automation.
- Walk away with practical steps to strengthen governance without adding headcount or slowing delivery.
Your expert speaker:
Scott Willson
Head of Product Marketing, xtype
Scott Willson is the Head of Product Marketing at xtype, where he drives product positioning and go-to-market strategies for xtype’s governance platform for ServiceNow. He has over 20 years of technology and leadership experience that spans verticals such as manufacturing, technology, finance, sales, and marketing. Among other accomplishments during that time, he led the data transformation effort for the $6.6B US Robotics/3Com merger. He led the automation transformation initiative that automated regulatory compliance for over 10,000 registered reps at a Broker-Dealer. He was one of the published authors for Gene Kim's DevOps Forum papers and is an active tech evangelist.
