The hospitality technology landscape continues to evolve. Hoteliers remain confronted with ongoing pandemic-induced instability while reckoning with ever-increasing guest expectations. It is now crucial for leaders and their teams to have a unified digital & technology strategy in response. With this in place, your systems become a primary driver for guest satisfaction and an enabler for growth in market share.
In this joint session, you’ll hear two leaders uniquely positioned within the hospitality industry share their thoughts on what hoteliers should consider as they assess their systems strategy. Ireckonu’s Chi Chan (CCO) is joined by Microsoft’s Shane O’Flaherty (Global Director, Travel, Transportation and Hospitality) as they share their thoughts on what comes next in hospitality tech.
Key Learning Objectives
- What have the impacts of the pandemic been on hotel systems strategy?
- Why is having a robust systems & applications strategy so critical to success?
- What are the key considerations as hotels look to cement their post-pandemic strategy?
- Which metrics should hoteliers assess their strategy against?
